Introduction

Five Below is a relative newcomer to the brick and mortar store scene. This company was founded in October 2002 by David Schlessinger, who is the founder of Encore Books and Zany Brainy together with the former CEO of Zany Brainy Tom Vellios.

The concept of the store is to stock items for sale that retail under $5 per item. Their first location opened up in the Gateway Shopping Center in Wayne, Pennsylvania. The new store did exceptionally well, and the company expanded its business from one brick and mortar store with an online website, to 700 physical locations spread over 33 states. It also has two distribution centres.

Five Below went public on July 19, 2012, and is traded on the NASDAQ. The company is now a billion dollar company that employs over 10,000 employees.

The Stores

Customers know that nothing cost more than $5 in the Five Below, which is true to its name. Their variety is amazing, where you can get makeup, nail polish, shoes, shirts, phone cases, food, games, drinks, candy, notebooks, toys, gags, hygienic and more.

The stores are arranged in a similar fashion, and they aim to provide everything from casual shopping to those last minute “I forgot to buy a gift” shoppers. It’s there, it’s good and it’s useful.

Online Presence

Apart from the website, Five Below has pages on Facebook, Twitter, Instagram and Youtube and also has their survey site www.fivebelowsurvey.com 

The online e-commerce site allows you to register an account and order items directly, you set up an account and pay online. You can also use it as a guest without an account too.

Shipping usually takes around a week, and you can have priority shipping that will reach you in 5 days or standard shipping that can take up to 10 days.

The Five Below Survey Site

Schlessinger and Vellios are no newcomers to the digital world, and their experience from Zany Brainy and Encore provided them with the experience and professionalism to set up a successful discount store structure. Another significant area, perhaps the key to their success was in customer service.

Five Below might sell affordable items, but it does not do so without style. They have a comprehensive customer support service online and in the stores. Their rise to success is from retaining customers and not just selling items. They understand that the key to success is to grow, and growth only comes from a successful customer experience that starts with the shopping, goes online, and follows through after.

This comprehensive approach led to the formation of the survey site, which is a site dedicated to finding out what the customer thinks and feels about buying at Five Below.

This new survey site is dedicated to the customer, and asks customers to answer a few questions, after which they provide the participant with a coupon code that can be converted into a gift card, and used in any store to the value of $100.

When you consider that the items in the Five Below stores are all under $5, you can expect to buy a lot of items with such a gift card.

How to Win the Five Below $100 Gift Card

Participating in the Five Below survey is simple and open to anyone that makes a purchase from one of their stores. This is what you need to do:

www.fivebelowsurvey.com

How to Participate

The items you will need to participate in a survey include:

  1. Internet Connection
  2. Computer or smartphone
  3. The Wilko purchase receipt

Instructions:

  1. Visit www.fivebelowsurvey.com
  2. Select the feedback location preference; you can choose between a store, website or home delivery.
  3. Use the receipt for identifying information; the survey site will request this data
  4. After you input the identification information, you will be navigated to the survey page
  5. Answer all the questions, since the survey must be completed to participate in the prize draw.
  6. Enter your contact information at the end of the survey
  7. That’s it; you will now get a coupon code to get your $100 gift card, but use this code within 15 days.

Conclusion:

Five Below was set up to provide a fast solution for low-cost items; it’s a full-scale discount store that aims to fill your shelves with all kinds of products ranging from toys to tools. You don’t need to buy a brand name that costs a hundred times as much, and this discount store aims at filling in the gaps for items you cannot find, or do find but are just too expensive with so many middle person markups raising the price, or paying for brand names that just add cash for a name and not for the actual product.

Contact Information

Email: Customer.Relations@fivebelow.com

Phone: 844-4-5BELOW (844-452-3569)

Press 5 for Customer Relations:

Press 1 for Online Orders

Press 2 for All Other Questions

Opening Hours:

Monday thru Friday, 9 am – 5:30 pm

Saturday/Sunday: CLOSED

Five Below is closed on the following holidays:

Memorial Day

Independence Day (July 4)

Labor Day

Thanksgiving

Christmas Day (December 25)

New Years Day (January 1)

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