Cloud-based services have revolutionized the way people find and consume content. This holds especially true for small businesses in this day and age. These businesses have gained significant value thanks ITIL foundation certification and other training options that align IT services with the needs of the industry.
Together with the Internet of Things (IoT), ITIL (IT Infrastructure Library) offers certain benefits to users. Every day, the internet brings us to brand new applications and programs. Even the most digitally savvy pros can have trouble keeping track of them all. And all thanks to the Internet of Things, this phenomenon of innovation is advanced into further into hyper speed.
The Internet of Things (IoT) and Connected Devices
Internet of Things promises to revolutionize the world and the way it deals with tech, making things more streamlined in the process. Primarily, IoT works with devices that contain data, enabling them to share all that they hold with a database over the internet.
Now, this is a very informal explanation of the way IoT works. If we expand on it, we can understand that IoT is simply the interconnectedness of computing devices that may be a part of everyday objects, such as an air conditioner or even a refrigerator, making them capable of sending and receiving data over the internet. But this definition may cause confusion about the very concept, so let’s stick to the more straightforward explanation.
If a device is built to be interconnected, it is undoubtedly guided by networking principles. And whether these devices are hardware based or software based, they have to abide by these principles at all times. In such devices, the infrastructure, connectivity, mobility, performance, and security are all determined by IoT. Of course, when it comes to security, it is pretty similar to other tech security issues apart from one important factor; it lacks a standard framework that guides risk management. This is where ITIL comes in.
ITIL and Quality of IT Services
AXELOS is the body that manages and governs ITIL foundation qualifications. It is a part of their best-practice publications for Information Technology Service Management or ITSM.
ITIL is meant primarily for service providers, guiding them about the tenets of quality IT services. It informs them of the critical function and processes they need to provide stellar services. That’s why ITIL is being employed by thousands of global organizations that mandate best practice guidance as an essential part of their repertoire.
It is a not set of standard. In fact, ITIL is a guideline for service providers to read, understand, use, and apply to ensure the continuous provision of high-quality solutions to their clientele. Organizations adopt ITIL best practices and deploy them in work environments to meet their own needs as well.
IoT and the ITIL Framework Work Well Together
It is hoped that by the 2025 IoT will rise to its true potential under the guidance of the ITIL framework. As credible and useful new hardware, software, and services gain IoT capabilities, ITIL will become the official standard to lead this progress.
The internet is not only immense in size but also pretty much impossible to control. Businesses often have a difficult time regulating what is being said and published about them on online forums and websites. Same goes for global governments. It is nearly impossible to monitor, change, or delete information from the internet; once it is online, it can be found by anyone. All information is fair game at this point.
Then this is the issue that the internet is also home to people with malicious intent. They hack, breach, populate the dark web, bully, and spread fake news to the detriment of millions of internet users. Regulating the internet, even for the sake of legality, is a monumental task. It is because of these problems that the internet is moving towards becoming a highly controlled environment, quite like other utilities and necessities of life such as gas or electricity or even television.
It is unrealistic to believe that the millions of IoT enabled devices of the future will make things better for internet users in any way. If past statistics are to be trusted, the future is online and more insecure than ever. Only a management guideline like the ITIL can ensure the continued safety and security of IoT devices when online. Without ITIL to provide a robust framework, the internet may just collapse within itself within the next decade or so. Imagine saying goodbye to Instagram, Facebook, Amazon, eBay, and all your favorite web-based e-commerce and social website and services.
The best way to prevent such a catastrophe is by ensuring that the internet and all Internet-enabled devices are subjected to regulatory compliance based on the ITIL framework.
ITIL defines service lifecycle as having five stages and using a core publication it offers direction for each stage. This includes an in-depth look at includes fundamental principles, compulsory practices and activities, roles, technology, critical challenges, success factors, and threats. This is how ITIL ensures continuous service improvement and supports all phases of the service lifecycle. Of course, the processes also rely on regular input and feedback for improvement. In addition, it is vital to put in checks and balances that ensure that ITIL guidelines are followed throughout the service lifecycle so that the needs of modern businesses are catered to appropriately.
The Last Word: The Value of IoT and ITIL for Businesses
ITIL is an excellent approach to managing IoT. Organizations across the globe widely respect it as they look for ways in which its effective adoption could benefit their operations. ITIL as a management framework is powered by technology and business needs, and that’s what makes it all the more effective.
However, as technology advances, we’ll find ourselves face-to-face with smarter devices with better interconnectivity. This also includes products, services, and customers that rely on the capabilities of these devices, creating more significant challenges for networking and security. ITIL is the best possible hope for the future of interconnectivity of IoT devices and the internet on the whole.