For decades, companies have used fixed phone lines, or landlines, to place calls. But today, employees need more flexibility when it comes to taking calls, and reliability expectations are at an all-time high. As the Internet of Things continues to decrease our attention span, and sales calls needing instant nurturing, having a dependable phone system is more important than ever.
The needs of businesses have changed, and technology is adapting to meet them. That’s where VoIP (Voice over Internet Protocol) comes in. VoIP’s cost, scalability, and ease of use is what is making it quickly beat out the legacy phone system: the landline. In fact, Business 2 Community claims that VoIP has officially surpassed landlines in the United States as the preferred voice communication method.
VoIP vs. Fixed Phone Lines – The Basics
To truly understand what makes VoIP the favored way to make calls, let’s begin with the key differences between the two options.
The mechanical difference falls on how calls are received and placed. Simply put, calls over landlines are placed via physical wires that are plugged into a telephone jack in the wall. In comparison, as the name implies, VoIP are calls that occur over an internet connection. The speaker’s audio is transmitted as data from one IP address to another.
Although VoIP dates back to 1995, it is still considered a new technology – especially how it’s used today. Any new technology can make business owners leery, but its capabilities have the power to transform how companies communicate. VoIP can do everything a landline can, plus more, all at a lower cost.
So, what exactly makes VoIP so much better than a fixed phone line?
VoIP is Easier on the Wallet
Every business’ top priority is staying in the green and on top of their budget. Setting up a landline at an office involves physical labor, which means companies are going to pay more for installation and ongoing maintenance.
These fees are multiplied if your company has more than one line. And system features you would think are standard actually cost extra. Landline owners can also expect to pay more when making international phone calls.
VoIP, on the other hand, can save companies thousands of dollars a month. Not only are installation and call costs less than landlines, but employees can answer from a mobile device, rather than on the costly desk phone. If a company can rid their entire office of these expensive handsets, that’s another line item they can delete from their monthly budget.
Flexibility and Scalability
With more employees working from home and remotely, they need access to the office phone without physically being there. A traditional fixed phone line tethers employees to their desks.
Through the use of a mobile app, VoIP systems serve as an extension of the office line, so staff can answer calls no matter where they are. The opposite is also true: employees can make calls on their mobile device and make it appear to be coming from the office phone number.
In addition, VoIP offers scalability that fixed lines can’t match. It’s costly to add handsets and lines at the office, while a virtual phone system lets you quickly and easily change your setup as your company changes, all at a very minimal cost.
High-Tech Features and Support
If you need a 24/7 receptionist, but you don’t want to hire someone for this position, VoIP is your solution. Having around-the-clock support is simply not an option with a fixed phone line.
The “secretary” greets your callers and routes them to the right people. This gives your company a personal, human touch while ensuring you never miss a lead. You can set up your virtual receptionist with greetings and responses for a customized experience for callers.
Other features that are unique to VoIP include voicemail to email, instant messaging, and voicemail transcribing. These features are particularly helpful for busy sales reps and entrepreneurs who worry about getting back to every single lead in a timely manner. This technology offers written documentation for voice data, which can easily be later referenced while on the go.
Reliable Technology for Future Support
Although fixed phone lines might be dependable today, the future is grim for this technology. The National Regulatory Research Institute found that 41 states have either removed it altogether or have significantly reduced its presence. It’s no secret that the internet is here to stay and using it as the foundation for phone calls means user experience will continue to improve.
Technology can only stay relevant and useful if it adapts as the consumer needs it to. The traditional phone system has barely changed since its original conception. In comparison, VoIP continues to evolve and adjust, which is reassuring for business owners wanting to be forward thinking.
Are you ready to invest in a virtual phone system? Ninja Number is the world’s simplest phone system, designed specifically to meet small business owners’ needs. Our system is easy to set up, and the use of artificial intelligence guarantees that you respond to leads quickly. Call us today to start your free, seven-day trial.