Effective communication is critical to the growth of a business. This is why a business owner has to implement efficient strategies or ideas, especially in today’s digital business world. The significance of phone numbers to carry out unlimited business transactions and calls can’t be overemphasized, so much so that it’s impossible not to talk about the importance of having a dedicated business phone number. A dedicated business phone number is necessary for any business that wants to improve its communication with clients. It’s important for both startups and large businesses.
There are several reasons your business needs a dedicated phone number. It’ll improve your business image and make your brand look more credible and professional. It also helps in maintaining communication consistency with your clients without putting in much effort. By committing a specific line for work purposes, you can stay ahead of your competitors by being able to talk to your clients efficiently.
Below are five reasons your business needs a dedicated phone number:
1. Privacy For Personal Phone Number
A dedicated business phone number places a gap between your business and personal life. Your personal phone number will remain private as you desire since it won’t be listed on your business platforms, such as social media and website. This will give you the privacy you want from outsiders.
To avoid using your personal phone number, you can invest in a virtual phone number such as Google Voice for business. By subscribing to such services, you get a dedicated phone line for calling, texting, and voicemail. In case you have employees, who stand in for you when you’re away, you won’t have to leave them your personal phone. Definitely, your phone stores lots of confidential files, apps, images, videos. If this service interests you, find out more in this Google Voice guide.
Besides, it also prevents you from missing important information. Using a phone number for both business and personal purposes may end up having you mixing messages and calls together. It’s simply essential for a business to stay organized professionally.
2. A Professional Business Image
Among the things you can do to secure a professional image for your brand is getting a dedicated phone line. It means you don’t share it with other contacts apart from clients. You also get to attend to all your calls, especially with its call forwarding features that allow you to redirect calls to your staff in required situations. Through this, you won’t miss any client calls. Thus, they’ll always find your business dependable.
With the right service provider, your business phone number will be equipped with different professional communication settings. One of these is the integration of professional voicemail that can attend to clients on your behalf and direct them to the appropriate department. Clients will be addressed with customized messages relevant to the range of products and services you offer.
A dedicated line will also ensure consistent branding for your company. This is possible as it’s easier to use the same phone number for all your online and offline listings. This is another level of professionalism that sets you ahead of the crowd.
3. Streamline Communication Operations
Business lines allow you to have access to different advanced calling features, which can help you streamline your communication operations. With these features, you can give guidance to callers using pre-recorded voice and text messages before speaking to them.
Such automatic messages streamline the process of passing certain information to them. These messages will be delivered to clients according to their needs, even in your absence. Greeting messages, a thank you message after patronage, and a congratulatory message, among others, can be delivered to clients automatically without using many resources.
Calls can also be streamlined, especially in a business with different departments and several team members. You can use the call forwarding feature to transfer calls to appropriate departments without cutting off the client.
Also, automatic voice mails instruct clients on the right action, especially in this era where clients enjoy getting instant responses for their inquiries. As such, your clients will always get prompt responses, both within and outside your business hours. It shows clients how much you care about them.
4. Call Screening Capability
Call screening is an innovative capability a business phone number has over a personal line. Your business phone number provides you the opportunity to evaluate an incoming call before deciding your response. You get the details and notifications of your calls before answering, which gives you enough time to decide if you want to redirect it to a voicemail, as well as receive or forward the call.
When there’s an incoming call, you’ll be notified through an email or text message, depending on your preferred setting. The caller ringtone of your phone can also provide you with automatic action. For instance, your ringtone can ask you to press a number to receive and another to reject and forward the call, among other options. You get to prepare for the call while your caller gets to listen to the regular ringing tone.
You can also set up a customized business-related message for your caller to listen to while you decide on the best action for the call.
5. Working Flexibility
Another reason you should dedicate a phone number for your business is to allow you to work from anywhere. Your absence from the office doesn’t mean business has to stop. Your phone can go with you everywhere, so you won’t miss any business calls. You also get to port to a new phone number in emergency situations where you must communicate with your client, and your network service isn’t that great.
Even in times when you’re not with your phone, a customized greeting message can attend to your client’s needs. This is why you have to ensure you have different voice mail settings for each situation relative to your business. For instance, when you’re off business hours, you can set a voicemail that provides them with the option of reaching through an emergency line or simply reach back during business hours.
It offers the needed work flexibility for your remote workers as well. Through the smart call forwarding feature, you can forward multiple calls at the same time to different phone numbers of your staff while maintaining your main business line open.
The reasons you need a phone number dedicated to your business are endless, but the most significant ones have been listed above. It presents a professional business image, privacy for your personal phone number, streamlines communication operations, offers call screening capability, and promotes consistent business hours, among others. Dedicate a phone number to your business to start enjoying these countless benefits.