The last 18 months have taught us a lot about the need for organization and, more than anything else, adaptability in business and commerce.
The covid-19 pandemic changed the world and the way we could work practically overnight. It’s fair to say that few – if any – businesses were prepared for the changes that needed to be made. Smaller businesses, in particular, suffered badly through the immediate requirement to shut down offices and work remotely.
However, what was interesting is that the majority rose to the challenge and soon found that remote working was, in fact, a potentially lucrative method of operation.
More of that later, for we’re here to talk about one area of business and commerce that came to the fore in the crisis: booking and scheduling and its importance to the smooth running of a business. Let’s start by looking at what we mean by this.
Why Scheduling is Vital
How many appointments do you have to make in an average week? Not just with clients, but with suppliers, with your team, with management and employees? Even the smallest business will have a need to keep a diary, for example, and while we have great solutions on our smartphones, there’s always an opportunity for mistakes.
This is where the free scheduling software for small businesses from missed.com comes into the picture, and here’s why.
Let’s say you manage a team in a certain area of your business, perhaps sales. You have reps on the road, an inbound calls team, and people calling out for leads. You need to have a regular meet with each of those to keep up to speed.
With missed.com, you can see, in real-time, who is doing what and when, and you can pull up data on certain teams and individuals.
But back to the meeting; let’s assume you meet with each once per week for a catch-up and to reassure them you are there to help. What if, rather than you sending out a mail telling each when the meeting is, you put a cloud-based calendar using missed.com, and each of the persons involved books a time using that? Every time a booking is made, you get a notification that your calendar has been updated.
You’ll also get a reminder, thus reducing the possibility of ‘no shows.’
This cloud calendar can also be put out to clients so they can schedule a call or visit and to suppliers and internal management.
Such a system cuts out much of the time wasted in arranging meetings and offers a smooth and streamlined opportunity to plan your week. But that’s not all missed.com can do.
Video Communication for Small Business
When we mentioned covid-19 in the introduction, we were referring to how it changed the way we work. With employees having to set up offices at home, video calling was suddenly a boom area for software designers.
Within missed.com is a tool that allows you to make video calls, and it’s fully integrated too. You can use it for those one-to-one meetings we talked about, and it’s excellent for talking to clients who would otherwise have to travel to see you or vice versa.
This sort of feature is certain to become more popular throughout the coming years as people prefer face-to-face to a simple audio call, which makes sense when a lot of our trust and faith is based on body language. It’s fair to say that commerce as a whole has seen a new method of productive working come to the table, so let’s talk a bit more about remote working and why it is part of our future.
Remote Working Enabled
The post-covid business world will undoubtedly see more people working remotely, at least on a part-time basis. When we consider the benefits, it is easy to see why. With a home office setup that is integrated and complete, it is easy to keep in touch and on top of a team with a tool such as missed.com.
The main concern in the early days of the crisis was a loss of production. In fact, many businesses and employees discovered that by using versatile tools such as this, they could meet targets easily and on time.
Many smaller businesses – not to mention major multinationals – are now investigating the possibility of making remote working the main method of operation. Looking at remote working opportunities not only makes sense in economic terms but also in terms of reducing pollution and expense on needless travel.
A booking system such as missed.com is just one part of the way businesses are moving towards this potentially lucrative method of working, and there is plenty more to consider if you are thinking about taking your business out of the expensive town-center office and reducing costs as a result.