Artificial intelligence is changing our society at a rapid phase. It has a big impact on the way we work and there are plenty of applications for it in employee self-service. Employee self-service is also going to increase in importance, not least due to the shift in how we work during the pandemic. For companies to adapt to these changes, it is a good idea to start looking into both AI applications and employee self-service.

The corporate world is currently in the midst of updating its technologies. The use of AI is now much more widespread and different solutions utilize the possibilities it provides companies. On top of the introduction to AI, the workplace is undergoing changes as well. As mentioned, the pandemic changed how many of us work and as the world is starting to return back to normal, some of these changes are unlikely to go back. Working from home and other forms of remote work is going to be the norm. So how is AI going to transform employee self-service in 2021?

Improving Q&A

When it comes to HR, much of the work can involve a lot of repetitive tasks. The HR department has to deal with a lot of questions employees ask. These can range from recruitment and talent management issues to payroll and benefit information. But a lot of professionals agree that much of the time spent on solving and responding to these queries could be better spent elsewhere. This is because a lot of these issues have already been solved.

For AI, the opportunity is to improve the Q&A process and make it more of an employee self-service process. AI tools can be used to provide real-time suggestions, transcribe actual meetings, schedule appointments and perform a range of repetitive tasks. This can help create platforms where employees are able to find solutions to common problems without constantly turning to HR professionals for help.

Better Engagement

One issue that modern workspaces have to solve is engagement. During the pandemic, when a lot of people worked from home, many employees felt removed from the organization. It is hard to build a sense of community when everyone is working in different places and having limited spontaneous interactions with each other. But AI can help with engagement in many different ways and improve the employee self-service experience.

The first way this can happen is through better engagement in terms of authority and agency. With AI solutions, employees can play a much bigger role in different decisions from payroll to generic communication. For example, a modern Human Resource Management System allows employees to be part of the payroll system from adjusting hours to scheduling holidays. This type of engagement gives employees a sense of being part of the process. All of which can boost productivity and enjoyment.

The other way is to improve real-time communications and bring teams together. AI tools can be used to make simple tasks such as document formatting a much more engaging experience. There is no need to wait for the other person to finish, as things can happen in real-time without it being confusing. Additionally, AI tools are used for translation which can help multi-lingual teams work better.

Boosting Knowledge

Whilst AI can certainly be very good in handling repetitive and more mundane tasks, it can boost employee self-service on a much deeper level as well. The fact is that AI can help with data mining and analysis, resulting in increased knowledge and talent improvement. A lot of these types of tools are already in use for the wider business strategy and analysis. But they can also be used for individual employees and their betterment.

For example, there are cognitive technologies that could help employees improve their work productivity. Not only could this data analysis provide feedback on how the employee is doing but they can also provide alternative strategies for employees to use. In addition, AI solutions can help employees figure out problems and solve tasks without the need to contact higher management for everything. The overall help can be immense and boost both productivity and employee enjoyment.

Ease of Use

Finally, it’s worth noting that AI is actually making employee self-service a lot easier. The range of tools available has grown exponentially and there are plenty of products to choose from. On top of this, AI itself can make the introduction to use a product easier. With the help of AI, the implementation and learning process is a lot more innovative and personalized. The software is often able to adjust to user skills and learn from how a specific person is using it. This can help make the transition easier and make most employees feel more comfortable when they use these tools.

Avoid the Mistakes of AI Implementation

When it comes to implementing new AI tools and employee self-service, there are a few things organizations have to keep in mind. Before people jump into using these tools, they have to make sure they approach the implementation process correctly.

First, organizations have to ensure that digital tools don’t become a distraction. It is important to include only solutions that your business needs and which make the employee’s life easier. Adding a new self-service product is not useful just for the sake of it.

Second, employee self-service is a long-term commitment. Just as AI is constantly improving and changing, these systems and products will need updating. It is important to make sure you stay on top of the latest technological developments and continue to implement the latest strategies in your business.

Finally, make sure you get the whole organization on board with employee self-service. Because of the agency these tools give, it’s important to ensure everyone who wants to can use them. You can’t separate different sections within the organization because this can lead to resentment and problems in terms of overall cohesion within an organization.