The spread of the COVID-19 virus is putting pressure on literally all sectors of the economy, pushing small and large businesses to change established processes in order to survive in the face of uncertainty. The chase after the client leads to a natural transition of an offline business to an online mode, where success largely depends on the quality of the software product.
Deloitte experts have called the coronavirus “black swan” because of its difficult predictability and negative consequences for humanity. The pandemic has transformed crisis management from an abstract problem into a real challenge, complicated by the daily changes in the economic landscape.
In this article, experts from Boosty Labs company which specializes in outsourcing Automation QA will tell you how companies can achieve their planned business goals without unnecessary risks using QA outsourcing.
Maintaining stability in unstable times
In order to adapt to a changing situation, it is important to observe your users. With more and more people moving online, companies will need to complete the digital transformation process and deliver quality online solutions as quickly as possible.
The analysis of big data and the attraction of technologies (artificial intelligence, machine learning, etc.) allows you to change the software product depending on the desires and needs of a particular user. Such attention can make him a regular customer, and then a brand advocate.
Companies that focus on customer experience increase their income by an average of 4-8%. This rule applies to retail, finance, and other areas. But it is difficult to constantly concentrate on the needs of customers because today their desires are rapidly changing and expectations from software products are growing.
For example, online retailers with limited budgets should focus on targeted products and digital solutions that will perform well and with a sharp increase in the number of users. Performance testing will help you verify this when scaling software functionality.
In banking and finance, consumers now expect more flexibility in their operational processes. It includes not only the expansion of digital banking capabilities but also the emergence of new personalized products, for example, virtual consultants, which are available around the clock. Here again, software testing helps ensure that top-tier software products are delivered.
Adapting to new conditions with QA outsourcing
A QA outsourcer can be an excellent assistant when a company builds new processes and needs technical support. For example, moving to Agile or cloud-based services can be critical without the accompaniment of experienced experts.
When working with a reliable quality partner, the business can focus on key objectives while the vendor takes over the full QA function. A good outsourcer can support a business in the following ways:
- Conduct an independent software quality assessment. This test identifies product bottlenecks that can, for example, impair product performance when scaling or compromise resilience to cyberattacks.
- Promptly start performing the assigned tasks. Indeed, with streamlined processes, it will take several weeks to start a project.
- Optimize budget and time with test automation. This approach is designed for the long term because autotests can be run again and at any time with minimal involvement of QA engineers.
- Engage experts with industry experience.
- Offer team scalability, which may be required as business goals or global context change.
Qualities of a reliable service provider
An experienced QA outsourcer builds on the client’s strengths and uses their own expertise to achieve a common goal.
There are four main factors to consider when looking for a vendor.
Strong reputation in the market
Pay attention to the vendor’s list of awards, positive and negative customer reviews. If it is easy to find all the necessary information about the history of the company and its achievements, then this is a quality service provider who is open to cooperation.
High competence
The idea of the company’s professionalism is made up of experience in the market, as well as QA expertise, which can be assessed by a portfolio of successful customer stories.
Transparent communication process
How is your communication with the vendor structured? Do you always receive a prompt response to your request, do you have a complete picture of the progress of the project? The answers to these key questions will help describe the quality of communication.
Flexibility of business processes
Rapid adaptation to global conditions allows you to maintain the continuity of production processes in difficult times.
A truly trusted vendor engages in full immersion in the customer’s processes and business goals to identify problems and help fix them.
