Making spam orders on eCommerce sites by bots is a popular method used by business competitors. In this regard, there are two pieces of news for the site owners: a bad one — all web resources have to cope with this issue, a good one — it is quite easy to secure your store. It is most likely that you will not be able to protect your site from attacks and spam robots completely, but some security and site protection measures will save you from getting spam. More about the most effective solutions — read below.
Three Effective Ways to Cope with Spam Orders
If you are looking for the best solutions to cope with spam orders, here are the most effective and simple options:
1) Anti-Spam Plugins
Some standard anti-spam plugins are installed with the CMS. They usually have basic functionality: they check and block the malicious IPs, analyze comments and prevent spam during the registration. More advanced plugins should be installed manually: for example, on https://cleantalk.org/ you will find an advanced anti-spam by CleanTalk. Such plugins will easily cope with massive spam attacks in orders and bring many other useful features.
The simplest protection against spambots is CAPTCHA. It is a kind of barrier that people can easily overcome while robots don’t. When filling in a web form, the user is asked to perform a simple action that a bot is not capable of: enter characters from a picture, exclude an extra image, etc.
However, spam robots have already adapted to this type of protection, so the simplest captchas are ineffective. Some programmers try to distort the picture, so even a human cannot always make out what is pictured. Therefore, when choosing a captcha, evaluate not only its complexity for robots but also the convenience for users.
3) IP Blocking
Another method is to block robots by IP. Using this solution, you can limit the number of server requests that come from a specific IP address. If the bot tries to bypass this limitation, then it will either be redirected to another page, or it will have to cope with a CAPTCHA that verifies that the requests are made by a real person. Besides, you can block individual IP addresses that send spam orders. However, blocking IPs doesn’t always work because most often bots use a proxy server, so it becomes almost impossible to track their IP address, making this method ineffective.
As it turns out, anti-spam plugins show their increasing ability to protect any eCommerce site from spam orders. To choose the best anti-spam plugin — do not hesitate to read the last feedbacks of real users and check the frequency of updates. Sometimes, a combination of various methods can bring an excellent result. Good luck!